Privacy Policy
Effective date: February 15, 2026
1. What We Collect
We collect minimal control-plane data needed to run the service: Telegram user ID, plan, billing status, and routing metadata. We do not collect or store payment card data.
2. Tenant Data
Chat logs, configuration, and files stored by your OpenClaw instance remain inside your tenant namespace. You control that data and are responsible for compliance with any applicable laws or policies.
3. How We Use Data
We use control-plane data to provision resources, process billing via Telegram Stars, enforce quotas, and provide support. We do not sell personal data.
4. Data Retention
Control-plane records are retained while your subscription is active and for a limited period afterward to comply with billing and legal requirements. You may delete your tenant data at any time by canceling and deleting your instance.
5. Security
We use per-tenant isolation, network policies, and encrypted storage where supported. Access to infrastructure is limited to authorized operators for maintenance and incident response.
6. Third-Party Services
Model requests may be sent to third-party providers such as OpenAI, xAI, or DeepSeek depending on your plan. Their privacy policies apply to those requests.
7. Contact
For privacy questions, contact us at support@oclawbox.com.